Shipping & Return
- Our Main Office is in the USA: 235 Cloverlane Dr,Ann Arbor,MI,48197,USA
- Our Production Shops are in Russia, Ukraine, Uzbekistan, and Kazakhstan. We dispatch worldwide. Shipping rate is 40$.
-We dispatch via Registered Airmail Service and will provide tracking info to You.
- Insured WorldWide Shipping
-Shipping takes about 11-28 business days
-Combined shipping is available. Contact us for the rate.
-Express Mail Service is also available upon request, contact us for the rate.
You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for further information.
KnitWearMasters.com is not responsible for any Customs charges which can occur in your country.
RETURN/REFUND: Each Request for Refund/Return will be reviewed on an individual basis!
- Made-to-order orders are custom knitted garments made specifically to your measurements. We will closely work with You to ensure that we have correct measurements after You place your order.
BUT, if You do not like our product You can always return it!
“ No-Risk, No-Stress” 30-day Money Back Guarantee :
Your satisfaction is so important to us that we're offering our bold "No-Risk, No-Stress" 30-day money back guarantee! We truly believe in our product quality, but If you're not happy with a product you've purchased from us, we're going to make it right.
If you are not 100% satisfied with your purchase you may return it, if approved, for a FULL REFUND within 30 days of it being delivered to you.
Here's the easy process for returning a product to us:
1. Email us at firstname.lastname@example.org
2. We'll email you back with shipping instructions
3. We'll process your refund or store credit within 7 business days of receiving the item and inspecting it.
4. We'll email you once the refund or credit has cleared
WE DO NOT ACCEPT RETURNs IF:
- You want a refund/return because you "changed your mind"
- You did not contact us to have your return request reviewed and approved by our team, prior to you sending your product back.
- The item(s) have been worn or washed
- The item(s) have been altered in any way
- The item(s) are in any way defective from the original and saleable condition unless the condition is our fault
- The item(s) that smell like smoke, body odor or have stains or animal/human hair on them.
Returns/Refunds based on the Wrong Size
As all orders are hand-knitted and made-to-order specifically for you, we may refuse to accept return for wrong size (as we provide a comprehensive sizing guide). Please measure yourself prior to purchase as we provide accurate measurements within the 'Size Chart' info. Each Request for Refund/Return will be reviewed on an individual basis!
1. Each Request for Refund/Return will be reviewed on an individual basis!
2. In all cases, return shipping costs are paid by the buyer. Do not dispatch the item without approval email from our Customer Service. As the parcel remains your responsibility until it is delivered to us, it is better to use a postal service who will provide a tracking number, so we can track the package.