Our 7-point Customer Promise

1. “No-Risk, No-Stress" 30-day Money Back Guarantee.
2. Safe and Secure Payment via Stripe or PayPal.
3. We use Banking Level Encrypted SSL Security for 100% Protection.
4. Insured WorldWide Shipping.
5. Tracking Number for every order.
6. 100% Hand Knitted Item.
7. You will get the exact copy of the item on the picture.

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1. “ No-Risk,No-Stress” 30-day Money Back Guarantee  

Your satisfaction is so important to us that we're offering our bold "No-Risk, No-Stress" 30-day money back guarantee! We truly believe in our product quality, but If you're not happy with a product you've purchased from us, we're going to make it right. 
If you are not 100% satisfied with your purchase you may return it, if approved, for a FULL REFUND within 30 days of it being delivered to you.

Here's the easy process for returning a product to us: 
1. Email us at knitwearmasters1@gmail.com 
2. We'll email you back with shipping instructions 
3. We'll process your refund or store credit within 7 business days of receiving the item and inspecting it. 
4. We'll email you once the refund or credit has cleared

ATTENTION: Each Request for Refund/Return will be reviewed on an individual basis! 
Please see "Shipping&Return" section for more information.

 2.Safe and Secure Payment via Stripe or PayPal.

KnitWearMasters is using only Stripe and PayPal as payment processors. They are leaders in processing payments over the internet. We do not have access to your credit card information.

For more detailed information regarding our efforts to keep our site secure please visit our Privacy Policy page.

3. We use Banking Level Encrypted SSL Security for 100% Protection.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

4. Insured WorldWide Shipping.

We ship WorldWide. Every order is insured by the third-party insurance company.

The Shipping time is 11-28 business days to the most parts of the World.

5. Tracking Number for every order.

Once the order is shipped we will provide a tracking number so you can follow your order right to your doorstep! 

6. 100% Hand Knitted Item.

All items in our store are made on Made-to-Order basis and 100% Hand Knitted Items.

7. You will get the exact copy of the item on a picture or You will get your Money Back.  

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